Book the Right Service for Your Plant
If your boiler room, calorifier set, inline heaters or incinerator needs attention, book the job before small faults turn into shutdowns. We handle planned maintenance, annual inspections, combustion tuning, refractory relining and repairs for commercial and industrial sites.
Use this page to request a service visit, give us the plant details and tell us what is happening on site. We work with factories, hospitals, hotels, schools, warehouses and process plants that need proper records, safe access and work done around production hours.
- Boiler servicing and breakdown support
- Calorifier maintenance and inspections
- Inline heater repairs and performance checks
- Incinerator servicing and relining
What to Include When You Send a Request
The more detail we get, the quicker we can put the right technician on the job. If you can, include the make, model and capacity of the plant, the site address, and whether the work is planned or urgent. A clear photo of the nameplate helps a lot and saves a second callout.
- Site name, suburb and nearest access point
- Plant type, capacity and fuel type
- Problem description or service history
- Preferred date, time and after-hours needs
If your site has loading bay rules, inductions or permit-to-work requirements, mention that upfront. It helps us arrive with the right paperwork and avoid delays at the gate. In Gauteng, we often plan around shift changes, municipal water interruptions and load-shedding windows, so timing matters.
How the Booking Process Works
Once we receive your request, our team reviews the job and comes back with the next step. For routine servicing, we confirm the scope, parts needed and the best visit date. For fault repairs, we may ask a few follow-up questions before sending a technician or arranging a site inspection.
- Send your request by email with site and plant details.
- We confirm the scope and check availability.
- You approve the visit, inspection or planned maintenance date.
- Our team attends site and completes the work.
- We provide feedback, findings and follow-up action where needed.
For sites that run 24 hours, we can often plan work early morning, late afternoon or over weekends. That way production stays moving and your maintenance gets done without unnecessary stoppages.
Service Areas Covered from Jet Park
Ai-TEC is based in Jet Park, Boksburg and supports customers across the East Rand, Johannesburg, Tshwane and wider Gauteng. We also dispatch service teams nationally for larger contracts and planned shutdown work.
- Boksburg Service
- Kempton Park Service
- Germiston Service
- Pretoria Service
- Midrand Service
- Sandton Service
Coastal sites, inland plants and remote depots all have different conditions. Humidity, hard water and dusty boiler rooms affect performance, so we match the service plan to the site not just the machine.
Planned Maintenance Beats Emergency Callouts
A boiler or calorifier usually gives warning before it stops. Higher fuel use, pressure swings, poor heat recovery, noisy burners, scaling, soot build-up or weak hot water output are all signs that a service is due. If you wait too long, the repair can become bigger and the downtime longer.
We also assist with water treatment support, annual inspections and plant refurbishment, which helps extend equipment life and keeps records in order for site management or audits. On older installations, a proper clean and tune-up can make a real difference to operating costs, especially where electricity tariffs keep climbing.
Who Will Handle Your Job
Your booking is handled by a small practical team that knows heat plant work on real sites. Pieter Fourie leads the business, with support from Lerato Maseko in operations, Zanele Dlamini coordinating service visits, Musa Khumalo on boiler work, Pieter van der Merwe on project engineering, Ayesha Patel on commercial support and Johan Smit in fabrication.
That means the person planning your visit understands the plant, the spares and the shutdown window. You are not left chasing different people for the same job.
Send Your Booking Request
Email engineering@ai-tec.co.za with your site details, plant type and preferred timing. If the job is urgent, say so in the subject line and include a contact number for the site supervisor or maintenance manager.
For planned maintenance, inspections or annual servicing, book early. Some shutdown dates fill quickly, especially at month end and before public holidays. A short lead time gives us a better chance to slot in the right crew and keep your heating plant ready for the next run.
